Privacy Policy 1xb

Welcome to the 1xb Privacy Policy page. We at 1xb understand how important privacy is to every user, and we are fully committed to protecting the personal information you share with us. This Privacy Policy is designed to give you a clear and transparent overview of how we handle your data from start to finish.

By registering and using the 1xb platform — whether through the official website at 1xb.bz, mobile app or any of our other official channels — you agree to the terms set out in this Privacy Policy. If you do not agree with any part of this policy, we advise you not to use our services.

We encourage you to read this Privacy Policy carefully and understand your rights before using our platform. If anything is unclear, our support team is available to assist you at any time.

1xb collects various types of information from our users for the purposes stated in this policy. The following are the main categories of data we collect:

We only collect data that is strictly necessary for the stated purposes. We do not collect sensitive information such as biometric data, health information or religious beliefs unless required by law.

The data we collect is used solely for lawful and transparent purposes. Below is the full list of purposes for which your personal data is used on the 1xb platform:

• Account Management: Creating, verifying, and maintaining your account so you can access all 1xb services seamlessly.
• Transaction Processing: Processing deposits, withdrawals, and any other financial transactions you carry out on our platform securely and efficiently.
• Identity Verification (KYC): Conducting the Know Your Customer process to meet compliance requirements and prevent fraud and money laundering.
• Service Communications: Sending you important notifications regarding your account, transactions, security updates, and policy changes.
• Marketing & Promotions: Sending information about promotions, bonuses, and special offers that may interest you — provided you have given consent to receive marketing communications.
• Platform Improvements: Analysing aggregated usage patterns to improve the design, functionality, and performance of the 1xb platform.
• Security & Fraud Prevention: Monitoring suspicious activity, detecting fraud attempts, and protecting your account from unauthorised access.
• Legal Compliance: Fulfilling applicable legal and regulatory obligations, including retaining transaction records for the required retention period.

1xb takes a highly cautious approach to sharing user data. We no sell or trade your personal data to any third party. However, there are limited situations where we need to share your information with the following parties:

• Payment Service Providers: Banking institutions and e-wallet providers such as FPX, Touch 'n Go, GrabPay and others to securely process your transactions.
• Game Software Providers: Game development companies that supply our casino platform, fish shooting games, and live casino services — only data necessary for game operations is shared.
• Identity Verification Partners: KYC service providers who assist us in verifying user identities to meet compliance requirements.
• Legal Authority: If required by a court order, regulatory authority order, or applicable law, we may need to disclose certain information to the relevant parties.
• Technical Service Providers: Companies that provide cloud computing, analytics, and technical infrastructure services used to operate the 1xb platform.

All third parties we work with are required to comply with strict data protection policies and may only use your information for agreed purposes. We ensure appropriate data protection agreements are in place before any data sharing takes place.

The security of your data is a responsibility we take seriously. 1xb employs a combination of advanced technology and strict operational procedures to protect your personal information from unauthorised access, loss, alteration, or disclosure.

Technical Security Measures:

• 256-bit SSL encryption for all data communications between your device and our servers.
• At-rest encryption for all sensitive information stored in our databases.
• Firewalls and intrusion detection systems that continuously monitor network traffic.
• Two-factor authentication (2FA) for staff access to internal systems.
• Regular security audits conducted by independent third-party cybersecurity experts.

Data Retention Period: We retain your personal data for as long as necessary to fulfil the purpose for which it was collected, or as required by applicable law. Generally, transaction records and KYC information are retained for a minimum of five (5) years after account closure to meet financial compliance requirements. Data that is no longer needed will be securely deleted in accordance with established procedures.

The 1xb platform uses cookies and similar tracking technologies to enhance the user experience, analyze platform performance, and support our security efforts. Cookies are small text files stored on your device when you visit our website.

Types of Cookies We Use:

• Essential Cookies: Required for core platform functions such as login verification and session management. These cookies cannot be disabled without affecting the basic functionality of the website.
• Performance Cookies: Collecting information on how users interact with our platform, such as the most frequently visited pages and time spent, to help us improve our services.
• Functional Cookies: Saving your preferences such as language, display settings, and game preferences so you do not need to reset them each time you log in.
• Analytics Cookies: Helping us understand platform traffic patterns and usage in an aggregated, anonymised form for analysis and continuous improvement.

You can control and manage cookies through your web browser settings. However, disabling certain cookies may affect the functionality and user experience of the 1xb platform. For more information on how to manage cookies, please refer to your web browser's help guide.

As a 1xb platform user, you have important rights regarding your personal data. We fully respect and facilitate the exercise of these rights:

• Right of Access: You have the right to request a copy of the personal data we hold about you at any time.
• Right to Rectification: If your personal data is inaccurate or incomplete, you have the right to request that we correct or complete it.
• Right to Erasure: You may request the deletion of your personal data, subject to our legal obligations to retain certain records.
• Right to Object: You have the right to object to the processing of your data for direct marketing purposes at any time.
• Right to Restriction: Under certain circumstances, you may request that we restrict how we process your personal data.
• Right to Data Portability: You have the right to receive the personal data you have provided to us in a machine-readable and transferable format.

We may need to verify your identity before processing any data rights request to ensure the security of your information. This is a standard protective measure to prevent unauthorised disclosure of data.

The 1xb platform is a service exclusively dedicated to individuals who are of age 18 Years and Above. We do not knowingly collect or process any personal data from individuals under the age of 18.

If we find that we have collected data from individuals under the age of 18 without proper age verification, we will immediately take the following steps:

• Suspending the relevant account immediately while an investigation is conducted.
• Deleting all personal data collected from that individual.
• Returning any funds that may be held in that account in accordance with established procedures.
• Reporting the incident to the relevant authorities if required.

1xb reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, new legal requirements or service improvements. Any amendments made will take effect immediately upon publication on this page.

When we make significant changes to this Privacy Policy, we will notify you via:

• In-account notification upon your next login.
• Email to your registered address (for material changes).
• Update the "Last Updated" date at the top of this page.

It is your responsibility to review this page periodically to ensure you are always aware of the latest version of the Privacy Policy in effect. Continued use of the 1xb platform following any amendments constitutes acceptance of the amended policy.

If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your personal data, please do not hesitate to contact our team through the following channels:

• Live Chat: Available directly within the 1xb platform, 24 hours a day, 7 days a week — the fastest way to get a response.
• Email: [email protected] — for written inquiries or data rights requests that require documentation.
• Telegram: @1xb_support — for real-time support via the Telegram app.

Our dedicated data protection team is on hand to assist you and will respond within a reasonable timeframe. We value every piece of feedback you provide, as it helps us improve the services and data protection we offer to the entire 1xb user community in Malaysia.